Common Issues and Solutions

"Billing street address, billing town, or billing city is a required field"

To bypass this issue, attempt to place the order on a different browser and/or device. If the issue persists, submit this form here with your phone number and an agent will reach out with 1 business day to help you place the order. This is a known issue that a small % of people see. We are working on a permanent solution.

"Area to enter card info not showing up"

If you do not see the area to enter your card info you can choose to pay with PayPal. PayPal will give you the option to checkout as a guest (without a paypal account) and pay with a debit or credit card.

“Billing address doesn't match the address tied to your card"

This error is given when there is a different ZIP code tied to your card. If you believe the ZIP is accurate, pay with paypal. PayPal will give you the option to checkout as a guest (without a paypal account) and pay with a debit or credit card. The issue should not persist there.