Order Status

Warranty & Returns

Warranty

If the manufacturer includes any warranties, those are included with the parts in your build kit. That way if you have any issues you can initiate an RMA with the manufacturer and get a brand new part sent straight to you. Most manufacturer warranties range from 1-5 years. We also ensure safe delivery of all your components. So if you receive anything damaged we will replace it for free!

Note* There may be some parts that do not have manufacturer warranties. You will always be covered by our “safe delivery guarantee” which covers you against damages on arrival.

Returns

If you don’t like your PC you have 30 days from the date of delivery to return it for a refund. (Customer pays return shipping for refunds)

Common Issues and Solutions

"Billing street address, billing town, or billing city is a required field"

To bypass this issue, attempt to place the order on a different browser and/or device. If the issue persists, submit this form here with your phone number and an agent will reach out with 1 business day to help you place the order. This is a known issue that a small % of people see. We are working on a permanent solution.

"Area to enter card info not showing up"

If you do not see the area to enter your card info you can choose to pay with PayPal. PayPal will give you the option to checkout as a guest (without a paypal account) and pay with a debit or credit card.

“Billing address doesn't match the address tied to your card"

This error is given when there is a different ZIP code tied to your card. If you believe the ZIP is accurate, pay with paypal. PayPal will give you the option to checkout as a guest (without a paypal account) and pay with a debit or credit card. The issue should not persist there.
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